Inderpal Kaur

As an experienced Application Support Specialist and Client Support Analyst, I have a proven track record of delivering exceptional support to clients across various industries. Currently, I am working with Pala Interactive as an Application Support Specialist where I provide pre and post-launch support to B2B customers by resolving their issues related to online gaming software. My role includes understanding client requirements, troubleshooting software issues, managing support tickets, coordinating critical issues with the Account Manager and Compliance Manager, and notifying clients of any incidents. Previously, I worked with Cority as a Client Support Analyst, where I assisted clients in resolving technical problems with the installation, configuration, and use of the Cority Product Suite. My responsibilities included documenting and updating support cases, assigning technical and functional cases to relevant teams, escalating customer concerns to management, and assisting the R&D staff with testing technical features. My expertise lies in providing excellent customer service, managing support cases, and coordinating with internal teams to deliver efficient solutions. I am a detail-oriented individual with strong communication skills and the ability to work in a fast-paced environment.

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