Jim Slaymon

Senior level results-oriented IT Management professional recognized for successful implementation of cost effective solutions that supported corporate goals and ensured delivery of excellent client services. Strong technical knowledge with the ability to work effectively under pressure in complex situations. Hands on leader who interacts and communicates well with internal/external customers, vendors, stakeholders, as well as technical and non-technical staff. Experience in Information Systems & Technology, including web and systems development, networks, project management, infrastructure, contact call centers (in & outbound) and disaster recovery. In addition to the experience above, I also have experience in budgets, vendor contracts & negotiations, service levels and working across cross functional business units. During my career I have received numerous awards for my performance, including the “Award of Excellence” for outstanding performance and contributions, including reducing annual costs over $500K thru the renegotiation of multiple contracts while maintaining current service levels. Over twenty years in project management. Took a stalled web application project and provided a client access interface resulting in real time delivery of client data and a reduction of monthly expenses. Application increased revenue by $30K per month by providing debtors an easy way to make online payments. One of four managers responsible for building corporate data center for a new company. Led a project to take a historic high rise department store and turn it into the corporate headquarters. Other projects included supporting numerous contact call centers. Specialties: Cribmaster and ToolBoss vending solutions. In & outbound contact call centers, Avaya, Nice & Cisco CTI technology with predictive dialers. Converged Infrastructure: HP Unix servers, IBM i-Series, Microsoft, Exchange & AD, Imaging and SAN. MPLS networks including Cisco, Avaya and VoIP.

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