Lee Holland

📞 10+ years ago, I was a customer service agent and trainer for a major insurance company. 👶 One day I received a call that changed my life. Had to tell a man his child’s cancer treatment was considered a pre-existing condition and would not be covered. Spent most of the day helping him sign up for Medicaid so his child could start treatment. His son was a toddler. 💔 That day broke something in me. Decided that I wanted to become a healthcare professional to help patients access medical care. Used my knowledge of medical insurance to help people navigate the healthcare system. Have never stopped helping patients since. 🎓 Eight wild years later, graduated with a Doctor of Pharmacy and a Master of Public Health. I was more successful than I could have imagined the day I received the call that broke me. 🏥New challenges arose. Three months after starting a post-doctoral research fellowship, my husband Adam was diagnosed with Stage IV pancreatic cancer. Had to use all my knowledge to be sure Adam received the best care possible. ✈️Six weeks before Adam died, we moved back to Tennessee to be with family and friends. Took a one-year contract teaching biology at a community college to care for him. Mentored several POC and disadvantaged students who wanted to become healthcare professionals. 😷Six months later, the pandemic began. Spent the first two years of the pandemic as part of a Facebook group providing accurate information and fighting misinformation for the Chattanooga, Tennessee community. 🧪 Used my experience to explain complex medical and scientific topics to the public in plain language summaries of clinical trials. ⚕️ Through all of this, realized the lack health education, poor health literacy and organizational health literacy are major factors in preventing patients from receiving care, including accessing clinical trials. 💗 Now, I have a passion for using plain language techniques to promote health education, healthcare access, and health equity. 📚 My focus now is on creating programs and educational materials for the public, healthcare professionals, and other stakeholders to make healthcare more accessible. 📝 My specialties: - Managed care - Public health communication best practices - Patient advocacy - Plain language summaries and protocols of clinical trials - Patient education - Continuing education (CE) programs - Needs assessments for CE programs - Slide decks and presentations

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