Marcia Hayes

Vice President of Retail at Portland Leather Goods

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Marcia Hayes's Summary

With a tenure of more than 20 years as an Executive Retail Sales and Operations Leader, I have a strong background of mentoring, team leadership and development. I have leveraged expertise in operational process optimization, succession management and innovative business culture. My competencies extend to CRM development, client retention, and P&L Management. It is my passion to drive employee engagement and success, achieve aggressive goals, and advance organizations to the next level. Key Achievements Include: ✅ In dual roles, spearheaded the development and launch of 48 virtual stores across the US and Canada with a team of 360 members, while concurrently overseeing 13 district leaders responsible for the operation of 150 brick-and-mortar stores spread across 4 time zones, including the West Coast, Alaska, and Hawaii, collectively generating a total revenue of $500M ✅ Orchestrated 30+ new store launches, managing real estate optimization, recruiting and hiring the team, establishing store set-up, and coordinating launch activities to deliver successful store openings ✅ Served as the chief subject matter expert for the training department, authoring corporate-wide training programs to develop top-notch talent, enhance the customer experience, maximize profits and sales opportunities, and advance organizational goals ✅ Recognized for excellence in performance, receiving the prestigious Leadership Legacy Award in 2012, awarded to 1 person in the entire company for exceptional leadership, consistent results, and superior people development, the Highest Net Profit Award in 2011-2012, and the Training District Manager of the Year in 2009 Contact me through this profile if you wish to connect.