NioLeads 
Muthanna Kuppanda
IT Manager at Consona Corporation
View Muthanna Kuppanda Emails (It's free)
10 Emails free
Muthanna Kuppanda's Summary
• Certified Professional with over 19 years of total experience, including 11 years as Team Manager and 8 years in Technical Customer Support.
• Delivering high-quality customer and partner experience through Timely, Effective Response and Resolution and Collaboration.
• Achieve career and professional development through individual and team readiness. Demonstrate excellence in execution of fiscal goals.
• Attract, Retain, and Develop exceptional people
• Adept in managing offshore and onsite IT service delivery as well as requirement gathering and ensuring customer satisfaction for improving IT services to clients.
• Expertise in IT Service Management based on ITIL framework; managing teams at geographically diverse locations.
• An ambassador of change with the distinction of successful business process re-structuring, implementation of business solutions in organizations through thought, leadership and technical expertise.
• Proficient in managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms.
• Adept in managing & leading teams for running successful client servicing, IT operations & experience of implementing procedures, service standards for business excellence.
• Orchestrated leadership skills in motivating large workforces for exceeding customer expectations in delivery of committed services.
Specialties: Service Desk, IT Service Delivery Management, Customer Support,IT Operations,
Strategic Planning / Financial Management,People Management, Transition Management,
Incident & Problem Management, Resource Utilization,Process Re-engineering,
People & Technical Escalations, Change Management, Relationship Management
, Performance Management, Project Management ,Training & Development
, Offshore & Onsite Technical Support, Infrastructure Equipment Vendor Negotiation.
Contact Information
Company
Title
Industry
Frequently Asked Questions regarding Muthanna Kuppanda
What company does Muthanna Kuppanda work for?
Muthanna Kuppanda works for
Consona Corporation as IT Manager
What is Muthanna Kuppanda role in Consona Corporation?
Muthanna Kuppanda roles in
Consona Corporation
is IT Manager
What is Muthanna Kuppanda’s email address?
Muthanna Kuppanda's email address is M******@aptean.com
What is Muthanna Kuppanda's business email address?
Muthanna Kuppanda's business email address is M****@aptean.com
Where is Muthanna Kuppanda based?
Muthanna Kuppanda is based in Bengaluru, Karnataka, India.
What industry does Muthanna Kuppanda work in?
Muthanna Kuppanda works in the industry of: Software Development
Who is Consona Corporation's IT Manager?
Consona Corporation
's IT Manager is Muthanna Kuppanda