Muthanna Kuppanda

• Certified Professional with over 19 years of total experience, including 11 years as Team Manager and 8 years in Technical Customer Support. • Delivering high-quality customer and partner experience through Timely, Effective Response and Resolution and Collaboration. • Achieve career and professional development through individual and team readiness. Demonstrate excellence in execution of fiscal goals. • Attract, Retain, and Develop exceptional people • Adept in managing offshore and onsite IT service delivery as well as requirement gathering and ensuring customer satisfaction for improving IT services to clients. • Expertise in IT Service Management based on ITIL framework; managing teams at geographically diverse locations. • An ambassador of change with the distinction of successful business process re-structuring, implementation of business solutions in organizations through thought, leadership and technical expertise. • Proficient in managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms. • Adept in managing & leading teams for running successful client servicing, IT operations & experience of implementing procedures, service standards for business excellence. • Orchestrated leadership skills in motivating large workforces for exceeding customer expectations in delivery of committed services. Specialties: Service Desk, IT Service Delivery Management, Customer Support,IT Operations, Strategic Planning / Financial Management,People Management, Transition Management, Incident & Problem Management, Resource Utilization,Process Re-engineering, People & Technical Escalations, Change Management, Relationship Management , Performance Management, Project Management ,Training & Development , Offshore & Onsite Technical Support, Infrastructure Equipment Vendor Negotiation.

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