Nora Osman

Is your customer experience at every contact point a zero or a hero? Tired of low customer satisfaction scores? Unsure what AI can do to help you? Frustrated by staffing problems? I’ve been in your position myself, a couple of times professionally turning around failing customer service organizations and, like all of us, many times personally experiencing sub-standard customer experiences. 20+years on the giving and receiving end of good and bad customer experiences has instilled in me a passion for optimizing the customer experience at every opportunity. In so doing, I've built award-winning teams, achieved personal recognition, received my Wharton Global CXO certification, and shared many of my experiences through articles I write as well as speaking engagements. This culminated in a desire to help more organizations that are serious about truly transforming their companies, leading with an outstanding customer experience. If you are an executive accountable for delivering digital transformation and have aclear focus on customer experience as part of that mission, you'll benefit from the Norvana experience. Let's work together! You see, I’ve learned that WOW customer experiences don’t happen by chance. They are the result of understanding and leveraging strengths of your people, simplifying processes, and harnessing technology as an enabler to delivering products and services. When you engage Norvana for your business, you will: ✅ Never worry about gaps in talent and skill ✅ Save at least 20% of your time and energy having the right focus ✅ Be seen as a leader by your industry in digital transformation and customer experience Here’s what a few of people who have to deal with the fallout of poor customer experience say: “Nora builds strong teams providing exceptional, customer-focused services. She is valued as a visionary, change agent and advocate.” “I worked with Nora, I have found her to be a self-motivated, strategic thinker that can work closely with all levels of management. Her creative solutions and process-focused skills helped to grow and achieve tremendous efficiencies within my organization, while maintaining high standards of delivery.” "Nora is very attuned to the challenges her customers experience and leveraged that to identify creative use cases, and launched a change management campaign, that resulted in high adoption and employee satisfaction." Ready to elevate your customer experience? Schedule a pro bono consultation and we’ll get crystal clear on how I can help you: go to www.noraosman.com/contact

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