Abiel Valdez

Director of Information Technology at Robert Weed

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Abiel Valdez's Summary

Experienced IT professional with a demonstrated history of working in manufacturing industry. I have had the privilege and opportunity to design, implement, maintain and optimize all of the following: Network Infrastructure • Configurations and network management • Firewall management • Provided mechanisms for identity and access management according to organizational policies • Monitored network infrastructure health and traffic flows • Hardware deployment, upgrades, and support Server management • Managed and provisioned infrastructure resources for internal users such as DevOps teams and external users including customers and partners • Managed configuration changes and IT workloads • IT infrastructure management functions included configuring, managing, and delivering IT environments using on-site and off-side data center and cloud infrastructure resources • Managed software licensing and upgrades • Set up and authorized software, hardware, and server resources for new users Helpdesk Support • Designed and established a Helpdesk Dept. • Managed help desk and ticketing systems • Coordinated with the service desk to identify and mitigate root cause issues pertaining to the IT infrastructure and systems • Developed a disaster recovery and risk mitigation plan • Worked with external partners, auditors and consultants on risk management and regulatory compliance projects • Developed and implemented service level agreement (SLA) standards necessary for successful IT- enabled business operations Incident & Security Mgt. • Implemented proactive, preventive, and reactive maintenance measures • Implemented and used technology systems to detect patterns of anomalous network and security behavior • Managed identity and access controls, organizational security policies, and industry-proven security best practices across the on-site and cloud-based infrastructure systems • Architect IT environments with sufficient redundancy, duplication, and security protection against natural, internal, and external threats that may compromise information security and service availability