Bharat Shah

Operations Manager at Kotak Mahindra Bank

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Bharat Shah's Summary

A competent professional with over 10 years in leading teams with stakeholders; steered Project Management (Retail Liability & Asset, Mutual Fund and Credit Card) in Banking & Financial Services industry. Skillfully driving digitization & process improvements across the organisation. Act as a voice of customer to gain understanding of user personas, pain points and journeys by conducting user research. Creating research plans to answer key questions and synthesize the findings to meaningful and actionable insights. Establish and monitor the benefit realization of various initiative. Conduct periodic process walkthroughs to identify the improvements opportunities (Process review, complaint review, exception/deviations etc.). Drive performance improvement through scorecard and net promoter score(NPS). Report and track progress on various business parameters and net promoter score(NPs). Track and report on various actions items arising from management meetings.

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Frequently Asked Questions regarding Bharat Shah

What company does Bharat Shah work for?

Bharat Shah works for Kotak Mahindra Bank as Operations Manager

What is Bharat Shah role in Kotak Mahindra Bank?

Bharat Shah roles in Kotak Mahindra Bank is Operations Manager

What is Bharat Shah’s email address?

Bharat Shah's email address is B******@kotak.com

What is Bharat Shah's business email address?

Bharat Shah's business email address is B****@kotak.com

Where is Bharat Shah based?

Bharat Shah is based in Mumbai, Maharashtra.

What industry does Bharat Shah work in?

Bharat Shah works in the industry of: Banking

Who is Kotak Mahindra Bank's Operations Manager?

Kotak Mahindra Bank 's Operations Manager is Bharat Shah
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