Chris Campbell

General Manager at Black Tap Craft Burgers & Beer

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Chris Campbell's Summary

As a dynamic restaurant professional, I lead teams in executing operational strategies that leverage cost control and continuous process improvement while raising the bar on customer experience. The restaurant landscape is constantly evolving, perhaps more radically now than at any time in recent history. Innovative operational strategy is key in maintaining profitability. In my most recent position, I was quick to implement sensible cost-savings initiatives in response to COVID. Our bussing staff was repurposed, continuing employment with us as delivery personnel when we shifted to an all take-out business model, resulting in a savings of $400 monthly. Additionally, I leveraged my deep technology expertise to shift seamlessly to touchless mobile technology for ordering and payment processing, putting customer minds at ease and increasing our foot traffic post-isolation. I train and develop restaurant teams, building both front-of-house and back-of-house organizational capabilities that translate directly to best-in-class customer service. I monitor performance for consistency and motivate my team by setting clear expectations. I source, select, and hire from a pool of quality candidates I've developed with an exceptional management and operational reputation. Whether I'm slashing costs on food and beverage as a percentage of sales, or driving down food waste, I streamline inventory and restaurant management operations by implementing cutting-edge technology. Applications like GrubHub, Yelp Reservations, and Marketman not only extend a restaurant's reach, they drive accountability for internal stakeholders and add to the bottom line by automating manual tasks. If you're looking to hire or network with an enthusiastic restaurant leader who offers 15+ years of experience and demonstrated success in single and multi-unit operations, please reach out to connect or contact at [email protected].