Hannah O'hara

Head of Audit and Compliance at Sopra Steria

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Hannah O'hara's Summary

Key skills / competencies include: Business Analysis: • Practiced at process and policy gap identification and improvement. Business Readiness / Change Implementation & Management: • Led the collation and documentation of business and functional requirements to confirm readiness of the Front Office function of the new standalone challenger Bank – Williams & Glyn. Process Mapping: • Proficient in process mapping, most recently mapping the end to end UK Secured Lending PPI process for Barclays. Risk / Compliance Management: • Experienced in the identification, assessment and prioritisation of risks. Highly skilled in formulating plans to minimise, monitor and control risks. • Adept in assuring compliance: FCA, SOX, PRA Financial Control: • Audit of SAO and SOX controls • Audit of Finance: RBS and Barclays – BAU and bespoke • Oversight of complex reconciliations and financial reports Testing: • UAT • SOX • Operational risk and internal control Business Transformation: • Recent experience at Barclays and RBS in preparing businesses to ensure compliance to business, regulatory, legal and conduct requirements pre and post-sale environments (divestment). Delivery Specialist: • Proven record of delivering on time, demonstrating flexibility in role when required to achieve deliverable – most recently on the W&G programme: initially working as a QA Lead and latterly as a BA in order to achieve a key milestone and support the overall project. Case / Complaint Management: • Strong background in case and complaint management – from BAU to Executive / MP Complaints Stakeholder Management: • Strong communicator at any level – evidenced by work undertaken for the RBS Executive in managing complaints addressed to, reviewed by and resolutions signed off by the RBS Executive.