Jeffrey Horne

contractor at Rubber Options trading company

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Jeffrey Horne's Summary

53 Tiburon Trail Augusta,Georgia 30907 [email protected] 760-994-4652 MANAGEMENT AND SUPERVISION Experienced hands-on manager with successful track record in multi-million dollar retail service operations. Demonstrated areas of leadership and expertise include: • Created work environment that generated excitement and promoted a competitive staff response. • A strong communicator with a natural ability to interface effectively with all levels of corporate management and employees. • Goal oriented and dedicated team player. • Oversaw compliance to all OSHA requirements, unemployment rebuttals, Worker’s Compensation, liaison in all final personnel matters. • Experienced in opening new store’s automotive service centers. TRAINING AND MOTIVATION Initiated and executed training programs on a national level for independent automotive service dealers. Instructed independent dealers in the discipline of: • Developing customer confidence and loyalty. • Sales techniques • Service, integrity and image enhancements. • Merchandise selection, assortment and presentation. • Employee motivation and development. • Final authority in the selection and training of personnel for multiple retail/service operations. • Effective training of employees in both retail and service sales with increased emphasis on product knowledge and basic selling techniques; approach, listing, trading-up, building multiple sales and overcoming objections. • Trained employees in developing and maintaining good customer relations and how to effectively negotiate and resolve customer service problems.