Jose Rodriguez

Interpreter | Independent Contractor at Atlantic Interpreters, LLC

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Jose Rodriguez's Summary

Views and opinions are mine and not of my employer. Experienced Customer Contact Center Representative | Cyber Security Enthusiast CV Dedicated and versatile professional with a background spanning various industries, including customer service, security, and cyber security. With over a decade of hands-on experience, I've honed my skills in providing high-quality customer interactions, ensuring public safety, and delivering exceptional service. My journey has taken me from serving as a Night Supervisor at The Y, where I learned the importance of leadership and fostering relationships, to working as a Cyber Security Engineering Intern at SAP, where I immersed myself in the world of cybersecurity. In my current role at Xcel Energy, I thrive in a fast-paced Contact Center environment, offering innovative solutions and expert problem-solving to anticipate and meet customers' needs. As a technical support specialist, I effectively manage complex inquiries, utilizing multi-channel communication to provide prompt resolutions. My passion for cyber security led me to explore the dynamic field of ethical hacking and data analysis. I'm in the process of completing professional certifications in this domain, aiming to contribute my skills to the ever-evolving landscape of digital security. Beyond my technical pursuits, I'm a dedicated advocate for public safety, having held roles in private security and loss prevention where I ensured compliance and protected valuable assets. My journey reflects adaptability, resilience, and a commitment to growth. Let's connect and explore how my diverse experience and passion for cyber security can contribute to your organization's success.