Marcus O'malley

CRM Product & Technology Manager at SurePayroll

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Marcus O'malley's Summary

Proven technology leader specializing in driving impactful go-to-market strategy and sales-focused product and technology delivery while leading my teams with a growth and ownership mentality. I bring significant leadership experience to the Enterprise technology domains, successfully managing strategy, teams and products exceeding $1.6 billion in value. Throughout my career, I've led and inspired cross-functional teams of 13+, including Engineers, Product Managers, Product Owners, Salesforce, Marketo and Zuora System Administrators, Lead Acquisition Managers, Nurture Campaign Managers, UX Designers and System Analysts. Key Accomplishments: Successfully managed $1.6+ billion products of over 20M customers, demonstrating a strategic and results-oriented approach and growth of $3M+ annual & 6M+ customer growth. Led cross-functional teams to drive go-to-market and acquisition strategies, CRM Salesforce & Marketo and Zuora billing solutions, ensuring successful product delivery, exceeding goals and revenue outcomes. Industry expert best practices with a focus on customer-centered product management, innovation, and advocating for test-driven methodologies. Possesses superior leadership, communication, presentation, team development and client relationship skills. Comfortable engaging with technical and non-technical stakeholders at all organizational levels. Knowledgeable across various technologies and development realms, spanning CRM, ERP, and digital applications. Learning Mindset and Servant Leadership: I am an eager learner with a thirst for knowledge, constantly seeking insights and mentorship from leaders in the field. My commitment to servant leadership extends to raising and nurturing cross-functionally skilled future leaders. I actively support my direct reports in prioritizing personal development, aiming to shape them into key contributors to the organization. My natural curiosity consistently leads to innovative outcomes. Skills: Leadership Technology Product Management Business System Management App Dev Innovation Specialties: Customer Experience, Customer Obsessed CRM, Salesforce, Marketo, Twillio ERP, Billing, Zuora Strategy Team Development Software Development (Salesforce, Microsoft, PHP, Sitecore, iPhone, Android) UX, CX Web Development, Product Development MarTech Customer Loyalty