Michael Unseld

Head Of Software Development at Die Haftpflichtkasse VVaG

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Michael Unseld's Summary

Building and heading up agile teams with SpotifyOrg experience, SAFe Product Manager & Leading SAFe, PROSCI Changemgmt and iSAQB-software architecture certification. Creating cutting edge technology products like chatbots in voice and text for Deutsche Telekom and Lufthansa group. Servant leader at Haftpflichtkasse to accompany change during digital transformation and agile refactoring of IT platforms while reflecting regulatory constraints. Developing digital experiences by hand, digital transformation by mind, Leading and inspiring change by heart With Empathy for and during change, I am Contributing ideas for future products, Listening to colleagues and customers to improve product and working culture At HK I am leading transformation and agilisation of IT in insurance industry. With focus on team enabling and refactoring of technical platforms to enable an ecosystem for digital experiences. Lufthansa - transferring Digital assistant from project status to an agile safe product life cycle. Moving over to low code platform for omni brand and channel experience. Passionate Squad at Deutsche Telekom lead With focus on the integration of AI capabilities into products and processes. I was pioneering AI in the field of emotional analysis in voice and text based dialogues, for building conversational assistants (Text & Voice ) with RPA functionality, basing on AI and data driven Business Cases. I have a 12 years experience of leading versatile Digitization and Innovation projects at Deutsche Telekom with more than 5 years in international team setups. I have mentored start ups while innovating and developing products from Idea to Launch in B2B2X market with agile methods ( Design Thinking, Scrum, Kanban) as well as leading Teams in software development projects (data migration, CRM, eCommerce, RCSe, SMS, Payment, Campaign Management), IT service / operations and Business Analysis. Due to my working experience and informatics studies I have a wide range ICT-background and experience, as well as a great enthusiasm for innovative technologies (Machine and Deep Learning) and start ups to create new Business and optimizie existing processes.