Ricardo Zerpa

Passionate about Technology... I help companies with Strategy, to connect Human Talent (people), to execute or make things happen and help increase the profitability / sustainability of businesses. I love establishing long-term relationships: Winning - Winning... and challenges are my passion! Systems Engineer and Project Management Specialist with experience in the areas of Technology, Telecommunications, Networking, and Information Technology (IT) with an emphasis on process and project management, operations management and customer relations. Creative, analytical, critical, autonomous competencies for leadership, teamwork, planning and effective communication. Competency in project management or equivalent, applying and adapting the environment best practices established by the Project Management Institute (PMI) in the areas of managing scope, time, cost, quality, human resource, communications, procurement, risks, changes, and closing projects. Proficiency in project management software (MS Project and Primavera) Experience in the area of telecommunications, tracking devices and GPS-based CDMA and GSM infrastructure. Knowledge of eTOM (enhanced Telecomunication Operations Map). Experience in planning, design, development, installation, configuration and maintenance of LAN-WAN. Configuring Cisco router, firewall and switches. Knowledge of the cycle and development methodologies agile information systems and tools, and developing technology Visual Studio. NET, PHP, CCS deployment, Html, JavaScript, JQuery, VB 6.0, among others. Knowledge of Information Technology Infrastructure Library ITIL V3. Knowledge management systems Database Microsoft SQL Server, MySQL and PostgreSQL. Experience in GIS Mapping knowledge in Quantum GIS and MapInfo. Applications in Mapserver. Experience in the area of technical support, ERP - CRM, telephony and Windows server administration and Linux. Customer service and service management. Experience in the development of performance indicators KPI's. Skill in the management and administration of applications under Windows and Linux environments, and office tools.

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