Vera Ilo

Marketplace specialist/ Appointment Setter at LeanScale.xyz

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Vera Ilo's Summary

I am Vera Ilo, a proactive and dedicated Sales and Customer Experience Manager turning customer feedback into actionable insights. I’ve spent years in customer support and sales and there’s nothing I love more than transforming an ordinary interaction into an extraordinary experience. I have honed my skills in building relationships that go beyond transactions and your go-to person for making every customer interaction memorable and meaningful. I thrive in dynamic environments where I can blend strategy with creativity. My journey has taken me from ground-level sales to leading a fantastic team dedicated to elevating customer experience. Whether it’s through data-driven insights or just having a heartfelt conversation, I love finding ways to delight clients and drive brand loyalty. My approach is simple: listen first, act second. I’m all about understanding clients needs and delivering solutions that truly resonate. From onboarding to follow-ups, I ensure every step of the customer journey is nothing short of exceptional. What I Bring to the Table: - I lead teams to deliver exceptional customer service while crafting sales strategies that not only hit targets but also create delightful customer journeys. My experience spans various industries, allowing me to adapt and innovate in fast-paced environments. - Empathy & Communication: I excel in understanding customer emotions and responding in a way that creates trust and rapport. - Performance Metrics. - Cross-Functional Collaboration: Working with sales, marketing, and technology teams is what I live for. Together, we create seamless experiences. - Adaptability: In the fast-paced world of sales, I pivot quickly to meet changing needs and seize new opportunities. - Training & Development: I enjoy training new team members on best practices to help them succeed in their roles. - Strategic Planning: Whether it’s up-selling or launching a new product, my strategic mindset helps in formulating plans that align with both customer expectations and business goals. Key Skills: - Computer Skills : Microsoft 360 , Microsoft word, Excel , Spreedsheet, Google analytics, Troubleshooting, - CRMs : Salesforce , Zendesk , Slack , Discord , Teams , ZOOM, - Relationship Building - Data Analysis - Team Leadership - Problem-Solving - Sales Strategy I’m looking to connect with like-minded professionals or anyone interested in elevating their business’s sales and customer experience sector. 📩 Feel free to reach out or connect with me here or on my email [email protected].