Eric M.

Director of IT at Upside

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Eric M.'s Summary

I lead successful IT Support and Engineering teams for in-person and hybrid work organizations with more than 8 years of management experience. I've been a strategic partner for security & regulatory audits, automating User Lifecycle Management, updating Business Continuity Protocols, and more than 6 global office moves. While at Two Sigma Insurance Quantified, a startup which provides a commercial Property & Casualty Insurance SaaS app, I built the SOC 2-compliant end-user support function from scratch in a Mac and cloud environment. As the Systems Support Engineering Manager at Two Sigma Investments, I hired, developed, and scaled the IT help desk while the total number of employees more than tripled. I use my communication and problem-solving skills to collaborate with key partners across an organization (in HR, Procurement, Sales & Marketing, Engineering, etc.) to define the requirements for a process or technology and guide my team to deliver a cost-optimized solution. My prioritization and project management abilities help me effectively coordinate incidents, and re-assign quarterly OKRs as conditions change. My favorite part of being a leader is fitting together the puzzle pieces to ensure my team is addressing real business needs while I support the growth of the people on my team by aligning their work with their career goals.